• Unable to finish getting element.

Unable to finish getting element.

  • 453 Views
  • Last Post 23 September 2019
  • Topic Is Solved
eguchi0706@gmail.com posted this 19 September 2019

Unable to finish getting element.
The studio does not appear when you click the Close button.
What happened?

 

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alphonsa@intellibot.io posted this 19 September 2019

Hi Eguchi,

Thank you for reaching out to Intellibot support team,

Sorry didn't get you, can you please briefly explain the steps you performed?

 

Thanks & Regards,

Alphonsa.K

eguchi0706@gmail.com posted this 20 September 2019

1.Add Selenium Connector to Global Object.
2.Open Config
3.Set URL
4.Click START
5.Add SCREEN
6.Right-click to select captured elements
7.Add Element
8.Click Close
9.The element selection window closes.
The studio doesn't open and you can't operate anything.

Do you have any advice?

alphonsa@intellibot.io posted this 20 September 2019

Hi Eguchi,

Thanks for the detailed steps, we tried locally as mentioned and it was working fine.

We would like to have a remote session to look into the issue which you're facing, please let us know your available time to connect.

Thanks & Regards,

Alphonsa.K

 

eguchi0706@gmail.com posted this 21 September 2019

 

Repair or reinstall did not work using the installer

Unfortunately, I can only speak Japanese.
Can I use Remote + Text?

alphonsa@intellibot.io posted this 21 September 2019

Hi Eguchi,

Ok sure, we can connect and use chat. please let us know your available timings so that we can connect.

 

Thanks & Regards,
Alphonsa.K

eguchi0706@gmail.com posted this 21 September 2019

I'll check the time difference. Where is your country?

Regards

 

alphonsa@intellibot.io posted this 21 September 2019

Hi Eguchi,

We are located in India Hyderabad

If your are available we can connect now.

Thanks & Regards,

Alphonsa.K

 

eguchi0706@gmail.com posted this 21 September 2019

OK!

Please.

thank you

alphonsa@intellibot.io posted this 21 September 2019

Hi,

Sure, let's connect now. Please join the below meeting link

https://www.gotomeet.me/intellibot

Thanks & Regards,

 Alphonsa.K

alphonsa@intellibot.io posted this 21 September 2019

 Hi Eguchi,

Thanks for your support today.
Can you please let us know which version of windows are you using ? Is it Windows 7 or 10?

Thanks & Regards,

Alphonsa.K

 

eguchi0706@gmail.com posted this 22 September 2019

I using windows10.

Best

alphonsa@intellibot.io posted this 23 September 2019

Hi Eguchi,

Thanks for the information.

We will connect over email and troubleshoot the issue.


Thanks & Regards,

Alphonsa.K

 

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