Unable to finish getting element.
The studio does not appear when you click the Close button.
What happened?
Unable to finish getting element.
The studio does not appear when you click the Close button.
What happened?
Hi Eguchi,
Thank you for reaching out to Intellibot support team,
Sorry didn't get you, can you please briefly explain the steps you performed?
Thanks & Regards,
Alphonsa.K
1.Add Selenium Connector to Global Object.
2.Open Config
3.Set URL
4.Click START
5.Add SCREEN
6.Right-click to select captured elements
7.Add Element
8.Click Close
9.The element selection window closes.
The studio doesn't open and you can't operate anything.
Do you have any advice?
Hi Eguchi,
Thanks for the detailed steps, we tried locally as mentioned and it was working fine.
We would like to have a remote session to look into the issue which you're facing, please let us know your available time to connect.
Thanks & Regards,
Alphonsa.K
Repair or reinstall did not work using the installer
Unfortunately, I can only speak Japanese.
Can I use Remote + Text?
Hi Eguchi,
Ok sure, we can connect and use chat. please let us know your available timings so that we can connect.
Thanks & Regards,
Alphonsa.K
I'll check the time difference. Where is your country?
Regards
Hi Eguchi,
We are located in India Hyderabad
If your are available we can connect now.
Thanks & Regards,
Alphonsa.K
OK!
Please.
thank you
Hi Eguchi,
Thanks for your support today.
Can you please let us know which version of windows are you using ? Is it Windows 7 or 10?
Thanks & Regards,
Alphonsa.K
I using windows10.
Best
Hi Eguchi,
Thanks for the information.
We will connect over email and troubleshoot the issue.
Thanks & Regards,
Alphonsa.K